Support

E-mail support@atesensoftware.com. We reply within two business days. Include the claim id if your question is about a claim.

A wrong amount?

We look at it the same week. If our calculation was wrong, we help you void and reissue the claim in Stripe and refund that month.

Known limits

• GBP invoices with a due date, sent by e-mail from Stripe (send invoice), to UK business clients.
• Partial payments, refunds after payment and invoices marked paid by hand go to manual review.
• Invoices up to 12 months past their due date are scanned.
• Card-charged (automatic collection) invoices are not in scope.

Setting up the restricted key

1. In Stripe: Developers, API keys, Create restricted key.
2. Set Invoices: Write and Customers: Read. Leave everything else at None.
3. Create the key and paste it on the Connections page in Duebill.